Accessibility Information


Citizen Support Center

The Citizen Support Center is the central clearinghouse for requests for information or service.  At the Center, you can request service, view frequently asked questions or search our database for answers to specific questions, or ask your own question. 


Search Frequently Asked Questions (FAQ Database)
Find answers to common questions or frequently asked questions.

Quick Search


Ask a Question
Don’t see your question in our FAQ database?  Do you have a specific question?  Click “Ask a Question” to send your question to the Citizen Support Center, and we will help you get an answer.


Request Service
The Citizen Action Center can handle your inquiries for service and complaints.  Click “Request Service” to access the Center and submit a request, check the status of a request or file a complaint.


Status Check
Looking for the answer to a question you submitted? Click on "status check" to find the status of your question.

Top 10 Most Frequently Asked Questions
Here are the Top 10 questions the City receives from online visitors.


Can trees be planted in swales (right of way)? General View
Are landowners required to maintain vacant lots? Code Violations View
How do I set up new services (cable, phone, etc.) as a new resident? General View
How long are "precautionary" boil water notices in effect? Utilities View
What can I do about an abandoned home and overgrowth? Code Violations View
How many dogs/cats are allowed at a single family residence in Cape Coral? Code Violations View
Can we park on a vacant lot we own? General View
How can I get a pothole filled? Roads View
How do I complain about a barking dog? Complaints View
Why can boats be parked on a property but not an RV? Complaints View