Accessibility Information

Financial Services

Customer Billing Services

The Customer Billing Services Division is responsible for Customer Service, Billing, Assessments, and New Construction/Expansion

Click here to fill out our Online Web Application

Click here to fill out our Online Web Disconnect Form

Click here for information about New Construction/Utility Extension

Click here for information about Utility Extension Projects

Click here to access Utility Forms Online

Click here for current Water and Sewer Rates

Click here to sign-up for the new E-Bill Service

Click here to learn about our new queing system to reduce your wait time

ONLINE PAYMENT is an online service to access utility account information and make online payments

Click here for helpful Water Conservation information

  Phone Number
Customer Service 239-574-7722, option 3 then option 5
Customer Service Fax Number 239-242-3898
Assessments/Impact Fee Billing 239-242-3852
Payoff Fax Number 239-242-3899
New Construction/Expansion 239-242-3853
Pay-by-Phone 239-574-7058

Office Hours:

7:30 am to 4:30 pm, Monday through Friday, excluding City holidays. 

After Hours Emergency Number (Main Breaks):  239-242-3400
(Note: No payments can be taken for delinquent water service using this number.)

Physical Address:
City of Cape Coral
1015 Cultural Park Blvd
Cape Coral, FL 33990   Click here for directions
Mailing Address:
P.O. Box 150006 Cape Coral, FL 33915-0006

Bill Boyd, Customer and Field Services Manager
Holly Goyette, Assessment and Billing Manager