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311 Call Center

The 311 Call Center assists Cape Coral residents with city service inquiries, questions for staff, report problems, submit service requests, and tracking request status.**

PHONE CONTACT:
Call 311 (within Cape Coral) or 239-574-0425.

CALL CENTER HOURS:
Mon-Fri, 7:30 a.m.-4:30 p.m. (Phones off 1:00-2:00 p.m. daily for lunch; use email, app or website)

SUBMIT DIGITAL SERVICE REQUESTS VIA PORTAL, EMAIL OR APP:
Digital service requests may be submitted 24 hours a day, seven days a week.
1. Via the Citizen Self-Service 311 portal
2. E-mail issue or service request to 311@capecoral.gov , include the address of the problem and description.
3. Download the Cape Coral 311 app (see instructions below).

DOWNLOAD THE APP:
The Cape Coral 311 mobile app is downloadable from Apple or Android app stores and allows you to: report issues 24/7; assist the city in identifying problems; offer feedback; receive updates on reported issues.
Watch the instructional video for guidance.