City of Cape Coral
1015 Cultural Park Boulevard
Cape Coral, FL 33990

(239) 574-0401

Information Technology Security

Overview

The City has an information security program in place to ensure the confidentiality, integrity, and availability of information, data, systems, and operations. The security of City systems is architected in a manner that provides resilient, cost-effective, adequate controls while minimizing the effect on productivity. 

Attention: City of Cape Coral residents can register for free security awareness training by using the link below. The training includes modules on Passwords, Online Banking, Protecting Your Identity, Spam, Viruses and More, Giving Out Personal Information, Protecting Children Online, Securing Your Computer and Home Network, and Opening Email and Attachments. 

Register Here For Security Awareness Training


Monthly Newsletter
Courtesy of SANS

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Am I Hacked?


Scam Of The Week: Extortion With a New Twist

Courtesy of KnowBe4

The bad guys are changing their tactics and you need to be aware! They are now creating phishing sites that resemble the sign-in pages of popular companies.

The bad guys are becoming even more deceptive with extortion scams. Now, they send you an email that appears to be coming from your own email and claim to have infected your computer with a backdoor. A backdoor allows the bad guys to take control of your computer.

Next, they accuse you of watching mature content and claim they recorded you. Here comes the kicker! Unless you pay them bitcoin, they will threaten to use your own computer to send embarrassing content to all of your contacts.

Don't fall victim to the bad guys! If you receive an email that claims to have compromising video of you viewing sensitive material, do not answer or send money. Instead, delete the email or follow the reporting procedures put in place by your organization.

 
Reporting a Suspected Security Vulnerability

The City of Cape Coral is committed to providing a safe and secure online experience. Security issues within our service offerings take a high priority. We want to work with you to understand the scope of the vulnerability and ensure that we correct the problem fully. Please use the following guidelines to report a security issue.

 1. Report a vulnerability by notifying us at infosec@capecoral.net. Please provide detailed information about the following:

 The online product, service, and/or web address involved.

The steps required to reproduce the issue. Please do not include any confidential information such as credit card numbers or SSNs.

The impact of the vulnerability and how it can be exploited.

Remember to use discretion when reporting issues and respect our customers’ and users’ data and privacy.

 2. Once we receive your report, we will contact you to confirm we have received it. We may also contact you for additional information, as we investigate the issue.

 3. Please do not post or share any information about a potential security vulnerability in any public setting until we have researched, responded to, and addressed the reported vulnerability and informed customers, if needed. Our services are complex, and reported security vulnerabilities will take time to investigate, address, and fix.