|Who is eligible for Direct Pay?
Residential and commercial utility customers are eligible.How does Direct Pay work?
Every month, your water/sewer bill will be deducted from your bank account. Once activated your bill statement will display the message “Bank Draft – Do Not Pay”.Will I still receive a monthly bill?
You will receive a monthly bill that details your account activity.What date are the funds deducted from my bank account to pay the bill?
Approximately 20 days after the bill date on the bill statement, the payment will be deducted from your bank account. Funds must be drawn from a US bank.How long does it take to set up Direct Pay?
The enrollment process takes up to 60 days, depending on when we receive your authorization form and your billing cycle.Can I cancel my Direct Pay account?
Yes. You may withdraw from the Direct Pay program by checking the appropriate box called Discontinue Direct Pay on the authorization form. Withdrawal from the plan will occur after the current utility bill has been processed by your financial institution.Can I change my account information with this form?
Yes. You may change bank accounts by completing a new authorization form and enclose a VOIDED check from the new bank account once the current utility bill has been processed by your financial institution.What happens with Non-Sufficient Funds?
Direct pay payments returned for insufficient funds will incur up to a $40 fee and, upon the second occurrence, automatic removal from this payment program will occur.What do I need to enroll?
The authorization form is also located on the back of your utility bill or just click here for the Direct Pay application. Fill out the necessary information, sign the form, attach a voided check and mail it to the City of Cape Coral. The application is also now located on the back of your utility bill.Where do I send the application?
Send the completed application (and a voided check, if required) to: