The City Clerk's Office serves as a resource to our community, Council and staff by maintaining and preserving official documents and proceedings of the public bodies within the City. The City Clerk oversees the Records Management Division which is responsible for implementing a comprehensive records management program. The City Clerk provides required legal notices, qualifies candidates and files campaign reports during elections. The City Clerk's office also processes passport applications for the Department of State.
City Clerk's Office - City Hall (239) 574-0401 Fax - (239) 242-5344
The mission of the City Clerk’s Office is to provide services to the public and internal City Departments by recording, maintaining, and preserving all official documents and proceedings of the City government and to be responsive to the need for accurate information through cost effective and efficient means with pride, integrity and trust.
The City of Cape Coral will be the leader in Records Management and in preserving the City's historical heritage, and serve as a model for other Cities and organizations.
The City Clerk's Office is committed to earning the trust and respect of the citizens, fellow employees, and elected officials by consistently providing exceptional customer service throughout the entire department.
- The 311 Call Center, formerly Citizens Action Center, answers an average of 3,000 phone calls and 300 e-mail questions and concerns from our citizens monthly.
- The Records Division provides a variety of City related records, responding to an average of 600 Public Records Requests monthly.
- The Recording Secretaries prepare approximately 125 pages of minutes for City Council and Board meetings monthly.
- Our Receptionist and Customer Service Representatives answer and direct approximately 7,500 calls from citizens on a monthly basis.
- The mail department handles an average of 28,000 pieces of incoming and outgoing mail for the entire City Government monthly.
- The Records Division works with the Public to provide PASSPORT services.
The Administration Division records and transcribes the official minutes of the boards, commissions and committees of the City government and performs the necessary administrative functions associated with these boards.
The Records Division provides services for all City departments by storing records, maintaining an inventory of those records, offering prompt retrieval for public records requests from citizens, news media and other governmental agencies as well as staff, Mayor and Council. This division also offers passport services as a designated processing facility.
The Communications Division professionally greets and assists the public and accurately answers and directs telephone calls received by the City Hall switchboard. This division also provides a full service mail operation and courier service to all City operations.
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