Frequently Asked Questions
Please find answers to questions frequently asked regarding the City Clerk's Office. Please note that this FAQ is provided as a public service and is general in nature; information may be subject to change.
If you have additional questions you can contact the City Clerk's office Monday - Friday from 7:30 a.m. to 4:30 p.m. by dialing 239-574-0411 or emailing firstname.lastname@example.org.
|City Clerk FAQs|
Q1. Can I find an elevation certificate for my property online?
Answer: Many elevation certificates are available online. Please click here to search for for your property.
*Search tip: Once on the page, search by document type, select 'elevation certificates' from the pull down menu and enter your address below. If your address is not found, you can try searching different ways: use the asterisk * as a wildcard (ie: *18th pl*), use no periods, put spaces in between the directions (NW or N W), and most broadly you can just type your street number and view all with the associated addresses to see if you can locate yours. If you are unsuccessful in locating your elevation certificate you can contact the City Clerk's office by online records request, email email@example.com, or by phone 239-574-0411.
Q2. Where can I submit my Passport application?
Answer: The Office of the City Clerk serves as a passport acceptance facility for the U.S. Department of State, Passport Services. Applications are processed between the hours of 7:30 a.m. and 4:00 p.m., Monday through Friday. Information pertaining to your application can be found online under Passport Services. Detailed information regarding current requirements and fees, Consular information sheets and downloadable application forms can also be found on the U.S. Department of State website - http://www.travel.state.gov/. Please contact the City Clerk's office with any questions by phone, 239-574-0411.
Q3. Where can I find the council meetings?
Answer: City meetings are posted to the meeting calendar available online. Please click here to view agendas, minutes or videos of City meetings.
Q4. How do I contact the 311 Call Center formerly Citizen's Action Center?
Answer: The 311 Call Center, formerly Citizen's Action Center, offers citizens a way to obtain information about city services, ask questions of city staff, report problems within the city and submit requests for service as well as providing the status of their questions and requests. They can be reached by phone by dialing 311 or 239-574-0425.
You can also submit your questions or problems online - To access the online 311 Call Center, formerly Citizen's Action Center, Click here
Q5. Where can I find the Code of Ordinances and Land Use and Development Regulations?
Answer: The City of Cape Coral has transitioned the City Code of Ordinances and Land Use and Development Regulations to a searchable database provided by Municipal Code Corporation. The site allows visitors to search for specific Codes, as well as Land Use and Development Regulations. To view the City of Cape Coral's Code of Ordinances and Land Use and Development Regulations, click here. The supplements for the Codes and Land Use Regulations are posted on a quarterly basis - the most up-to-date version can be found online on the Municode website.
Q6. Who do I call - City Clerk or Clerk of Courts?
Answer: The City Clerk’s Office often receives calls from citizens asking questions or seeking documents that should be obtained from the Lee County Clerk of Courts. The list below gives a quick outline of what documents can be obtained from each office.
The Records Management Department of the City Clerk's Office handles research requests for Public Records. A submittable request can be found on the Records Management page. If you would like to call your request in or have any questions, please call 239-574-0411.
Public Record FAQs
Q1. How do I submit a Public Records Request?
Answer: You have many options when it comes to submitting a public records request:
There may be a cost associated with your request. Please review the list below.
Documents provided electronically normally do not have a charge associated.
Q2. What is a public record?
Q3. Can I request to view or receive a copy of City records?
Answer: Chapter 119, Florida Statutes was passed in 1909. This law provides citizens with access to the records of government. Section 119.07(1)(a) states: “Every person who has custody of a public record shall permit the record to be inspected and examined by any person desiring to do so, at any reasonable time, under reasonable conditions, and under supervision by the custodian of the public record or his designee.”
Q4. Can I inspect all City records?
Answer: Certain City documents may not be open for inspection. There are exemptions to the Florida Public Recods Law; Section 119.071 of the Florida Statutes provides details on general exemptions from inspecting or copying public records. If a document contains exempt information and information that is public record, the exempt information will be redacted (blacked out) before it is released.
Examples of exemptions include:
Social Security numbers
Active criminal investigations
Security system plans
Examination questions and answer sheets
Police Officer's home addresses
Q5. Does the City have a copy of every record ever produced?
Answer: Not all records created by the City are required to be kept permanently. The City of Cape Coral complies with records retention schedules set by the State of Florida. The State has established guidelines with minimum required retention periods for records. The time periods vary from record to record. To view the various records schedules, please click here.