The 311 Call Center formerly Citizen's Action Center offers citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, and submit requests for service as well as providing the status of their questions and requests.
We also provide an online service that can be accessed from the comfort of your home or office, twenty-four hours a day, seven days a week.
Benefits to our Citizens:
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One-stop call center processing requests over the counter, phone, or web.
Our online system of reporting is available 24 hours a day, 7 days a week.
You may receive updates on issues if you provide your information.
You will be able to provide the city with feedback.
The City strives to provide consistent answers.
Detailed reporting across departments alerts City to problem spots more quickly.
Insight into citizen concerns provides for more enhanced customer service.
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The 311 Call Center formerly the Citizen's Action Center also welcomes opportunities to speak to local groups and organizations to review the services they provide.
The 311 Call Center formerly the Citizen’s Action Center can be reached by dialing 311 (formerly 1-239-574-0425) or you can place a request clicking on the following link:
Online 311 Call Center formerly Citizen’s Action Center.