The Citizen's Action Center offers citizens a way to obtain information about city services, ask questions of city staff, report problems within the city, and submit requests for service as well as providing the status of their questions and requests.
The Citizen's Action Center also provides an online service that can be accessed from the comfort of your home or office, twenty-four hours a day, seven days a week.
Benefits to our Citizens:
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One-stop call center processing requests over the counter, phone, or web.
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Our online system of reporting is available 24 hours a day, 7 days a week.
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You will receive updates on requests.
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You will be able to provide the city with feedback.
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The City strives to provide consistent answers.
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Detailed reporting across departments alerts City to problem spots more quickly.
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Insight into citizen concerns provides for more enhanced customer service.
The Citizen's Action Center also welcomes opportunities to speak to local groups and organizations to review the services they provide.
The Citizen’s Action Center can be reached at 239-574-0425 or you can use our Online Citizen’s Action Center.